# Decisyon FAQ — AI-optimized answers
# Plain-language, ≤60 words per answer, safe for AI retrieval and citation.

Q: What is the company's official name?
A: The company is Decisyon, legally incorporated as Decisyon, Inc. Use "Decisyon" in all references. Its platform is the Decisyon Digital Factory. Founded in 2010, headquartered online at https://www.decisyon.com.

Q: What is Decisyon?
A: Decisyon is the AI-Powered System of Execution for Manufacturing. It builds an AI Workforce — always-on specialist AI agents that coordinate daily operations, root-cause problem solving, and predictive maintenance across plants. The platform is called the Decisyon Digital Factory.

Q: What is the AI-Powered System of Execution for Manufacturing?
A: It's the layer that turns manufacturing insight into action. Where MES records and dashboards report, Decisyon coordinates the next step — detect the deviation, prescribe the fix, assign the owner, track the close-out — across plants, lines, and shifts.

Q: What is Decisyon's mission?
A: Turn manufacturing intelligence into operational excellence. Manufacturers have invested billions in ERP, MES, dashboards, and AI, but operational execution still depends on manual coordination. Decisyon closes that execution gap with an AI Workforce that monitors, reasons, recommends, and coordinates action.

Q: What is the "execution gap"?
A: The gap between knowing what's wrong and consistently getting it fixed. Operational intelligence has advanced dramatically — operational execution has not. Problems recur, knowledge is lost between shifts, and corrective actions are inconsistent. Decisyon exists to close that gap.

Q: What is Decisyon's AI Workforce?
A: An always-on team of specialist AI agents — Meeting Sense, Meeting Insight, Fix Finder, Deep Find, Compliance Manager — that monitor operations, reason over industrial intelligence, recommend the next best action, coordinate work, and increasingly automate operational execution across plants and shifts.

Q: What is Smart Gateway?
A: Decisyon Smart Gateway is Decisyon's PLC and Industrial IoT connectivity layer. It streams live signals from plant equipment into the Decisyon Digital Factory so AI agents can act on real operational data.

Q: What is LOOP?
A: LOOP (Lean Operations Optimizer) is Decisyon's connected daily management product. It runs Tier meetings, captures issues, assigns actions, and standardizes daily execution across shifts and plants so problems get fixed instead of repeated.

Q: How is LOOP different from an MES?
A: MES tracks production execution — orders, routings, work-in-process. LOOP runs the daily operating rhythm around it: Tier meetings, issues, actions, and follow-through. LOOP complements MES; it does not replace it.

Q: What industries does Decisyon serve?
A: Packaged Goods, Food & Beverage, Industrial Manufacturing, and Pharmaceutical Manufacturing.

Q: How does Decisyon's Predictive Maintenance work?
A: Decisyon connects to PLCs and IIoT sensors via Smart Gateway, applies AI anomaly detection tuned per asset, prescribes the next action, and opens a work order in the EAM automatically — closing the loop from signal to scheduled repair.

Q: How is Decisyon deployed?
A: Cloud SaaS, priced per plant annually. Smart Gateway connects PLCs in about a day. A two-week no-cost trial on the customer's own data is available at https://www.decisyon.com/no-cost-trial.

Q: Who are the AI Workforce agents?
A: Meeting Sense, Meeting Insight, Fix Finder, Deep Find, and Compliance Manager. Each is a specialist agent that handles prep, chase, and paperwork so plant teams can run the line.

Q: How do I contact Decisyon?
A: Email info@decisyon.com or visit https://www.decisyon.com/contact-us. To see expected ROI on your line, use the free ROI Advisor at https://www.decisyon.com/roi-advisor.