ADEO engaged Decisyon to digitize a manual internal audit process and create a fully mobile solution that empowers department managers, makes internal auditors more efficient, and supports centralized control and data collection. The Decisyon solution gives ADEO a more efficient and reliable audit process, with 30% reduction in data entry and data collection time, 50% reduction in overall time spent on audits, and an estimated 800% ROI.
Increase Corporate Auditing Productivity – ADEO employs thousands of department managers with expertise within their sales areas, but who lacked an efficient method to capture, analyze, report and decide on action plans to make needed improvements. Department managers wanted a method to directly manage the performance of their departments, while engaging the internal auditors at key points throughout the process.
Before their Decisyon App Composer (DAC) digitized solution, internal auditors were limited in the number of audits they could perform because each audit required an onsite visit. Each audit was time-consuming because auditors relied primarily on manual data collection using spreadsheets. They lacked an easy method to build a centralized digital knowledge base of guidelines, regulations and checklists. The elapsed time required to complete the manual audits caused delays between risk identification and mitigation, impacting the bottom line.
ADEO wanted the solution to be easy to learn and use. It had to increase department managers’ auditing and internal controlling capabilities without diverting them from day-to-day operations. The solution had to be fully mobile so that department managers can collect and report data from the sales floor, not from a back room, so they can respond to customer needs.
Digitized Workflow, Checklists, Controls, Data Collection and Analysis on a Distributed Mobile
Interface The DAC Smart Internal Audit solution manages ADEO’s entire internal audit process. This process involves thousands of people at varying levels of responsibility such as internal auditors, department managers, and directors at the Store, Regional and Business Unit levels. The DAC solution addresses all aspects of the department managers’ key responsibilities from ensuring their availability on the sales floor in order to help customers choose the right products, to having adequate inventory that is properly shelved, to effectively scheduling staff to provide employees with good work-life balance.
DAC enabled ADEO to transform their existing model that relied on internal auditors visiting a sample of stores. The new model expands the number of audits and provides department managers with a method to readily perform self-assessments on a regular basis.
Key functionality of the solution includes:
•“Self-assessment” capabilities for department managers with built-in support for auditing supervision
•Central control and development of auditing checklists
•Real-time action plan and audit campaign management via mobile devices•Real-time business risk management•Analysis & reporting on audit results and process KPIs
A faster, more efficient and more reliable audit process, with thousands of employees now engaged in business risk management worldwide
Simple to Use — the retail group has experienced a very high rate of acceptance for the solution because it is intuitive, available on mobile devices, and can be learned in less than one day
Streamlined Process — department managers now have a streamlined method to directly manage data, processes and actions
Improved Bottom Line — by empowering department managers to reduce risk and make continuous improvements, and improving the quality of customer service, the retail group expects to realize a significant improvement in the company’s bottom line
30% Reduction in Time for Self-Evaluation and Audit Controls Using web technology allows users to create more intuitive input masks and make them available on different devices, such as tablets. The time spent to input data was reduced by 30%.
50% Reduction in Time to Collect and Consolidate Data The application helps managers to quickly analyze and consolidate data. The time spent in the process for managers and supervisors is reduced by up to 50%, and the data quality has been improved dramatically.
Double the Work Accomplished With No Increase in Audit Workforce Before the Decisyon solution, ADEO audited an average of 10 stores per year. Because each audit now takes less time, ADEO can now audit 20 stores per year, and they plan to increase this number. The DAC solution has effectively doubled the work accomplished without increasing the audit workforce.
Better Business Results and Reduced Company Risks The DAC solution enables ADEO to quickly identify the main issues related to the business (for example safety risk, shelves stock out, customer satisfaction) and to implement